Shipping Policy

Last Updated: October 28, 2026

Thank you for shopping with us! We are committed to providing a reliable and transparent shipping experience for all our customers worldwide.

Please review our shipping policy below before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During periods of high demand, promotional events, or holidays, processing times may occasionally be longer. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping and Delivery Times

We offer worldwide shipping to supported destinations.

Our estimated shipping times are:

• Order Processing: 1–3 business days.

• Shipping Transit: Up to 9 business days.

• Total Estimated Delivery: Up to 12 business days.

Delivery estimates begin once payment has been confirmed and the order enters processing.

These timeframes are estimates based on normal shipping conditions and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, customs procedures, local postal services, and circumstances beyond our reasonable control.

Any applicable mandatory consumer rights regarding delivery remain fully protected.

3. Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.

Any free shipping promotions will be clearly indicated on our website or during checkout.

Customers will not be charged additional shipping fees by our store after completing their purchase unless expressly agreed upon.

4. International Shipping

We ship internationally to destinations supported by our shipping partners.

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where these charges are not included in the checkout price, they may be payable by the recipient.

Any applicable shipping restrictions, delivery charges, and available shipping options will be communicated before the order is completed.

We recommend checking your country's import regulations before placing an order.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information by email where tracking is available.

Please allow some time for the shipping carrier to update the tracking information after dispatch.

If your tracking information has not updated for several days, please contact our customer support team through the Contact Us page on our website.

6. Shipping Delays

While we make every reasonable effort to deliver orders within the estimated timeframe, occasional delays may occur due to:

• Customs inspections or clearance procedures.

• Adverse weather conditions.

• Public holidays or peak shopping periods.

• Transportation disruptions.

• Local postal service delays.

• Incorrect or incomplete shipping information.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you and provide updated delivery information.

Nothing in this policy limits your statutory rights regarding delayed or undelivered goods.

Where applicable law requires delivery within an agreed period, customers retain the right to request delivery within an additional reasonable period or cancel the order and receive a refund when the legal conditions for cancellation are met.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your shipping address, postal code, and contact information before completing your purchase.

If you notice an error, contact us as soon as possible.

We will make reasonable efforts to correct shipping details before dispatch, although changes cannot always be guaranteed once an order has entered the shipping process.

If an order is returned because of incorrect or incomplete information provided by the customer, we will contact the customer to discuss available options.

Any additional shipping charges will be communicated before being applied, subject to applicable consumer protection laws.

8. Lost, Missing, or Damaged Packages

We take shipping issues seriously and are committed to helping customers receive their orders.

If your package is lost, arrives damaged, or is marked as delivered but cannot be located, please contact our customer support team.

We may request relevant information, such as your order number, tracking details, or photographs of damaged items, to investigate the issue.

Where a package is confirmed lost or damaged before delivery, we will provide an appropriate remedy, including a replacement or refund where required by applicable law.

For consumer purchases, responsibility for loss or damage generally remains with us until the goods are received by the customer or a person designated by the customer, except where applicable law provides otherwise.

9. Undeliverable or Returned Packages

Packages may occasionally be returned to the sender because of unsuccessful delivery attempts, incorrect address information, or failure to collect a shipment.

If your package is returned, please contact us so we can review the circumstances and determine the appropriate next steps.

Depending on the situation, we may offer redelivery or a refund, subject to applicable consumer protection laws.

10. Order Cancellations

If you wish to cancel your order before dispatch, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

If your order has already been dispatched, cancellation and return options will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Customers retain all mandatory statutory cancellation and withdrawal rights.

11. Returns and Refunds

For information about returning an item, requesting a refund, or exercising your statutory withdrawal rights, please refer to our Return & Refund Policy available on our website.

Nothing in this Shipping Policy excludes or restricts rights that customers are entitled to under applicable consumer protection legislation.

12. Contact Us

If you have any questions about shipping, delivery times, tracking information, or your order, please contact us through the Contact Us page on our website.

Our customer support team will be happy to assist you.

We appreciate your trust and thank you for shopping with us!